Returns and Exchanges


When you purchase art from us, we want you to love what you get. So, if for any reason, you are not happy with your purchase, send it within 30 days for an exchange or full refund (shipping fees not included). Shipping returns are at the expense of the buyer.

If for some reason the item you received is damaged, defective, or not what you ordered, please contact us at:

Please mail your returns to:

Zimbabwe Artisan Alliance
10 Port Au Prince Road
Hilton Head Island, SC 29928

Please include our order information. If you no longer have your packing slip, please include a note with your contact information, reason for the return(s) and any exchange requests.

If the exchange was a gift, just let us know who purchased it for you. If you'd prefer a refund we can do that too. It's that simple.

Please note: sales of web specials/closeout items are final. No returns or exchanges will be permitted for such items. Web specials/closeout items are items listed in the Closeout or Web Specials categories.